Shipping policy

SHIPPING POLICY

PROCESSING TIME
Every bottle is hand-filled, hand-labeled, and hand-packed. Please allow 2-5 business days for your order to be prepared and shipped. Orders placed on weekends or holidays are processed on the next business day.

DELIVERY TIME
Once shipped, domestic orders typically arrive within 3-7 business days. Delivery times are estimates and may vary during high-volume periods or holidays.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and selected shipping method. Any free shipping promotions will be clearly displayed on our site.

TRACKING
Once your order ships, you'll receive an email with a tracking number so you can follow your package.

DELAYS
We are not responsible for delays caused by the shipping carrier, weather, or other circumstances outside our control. If your package appears to be lost or significantly delayed, contact us and we'll help resolve it.

INCORRECT ADDRESSES
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for reshipment costs.

LOST OR STOLEN PACKAGES
If tracking shows your package was delivered but you did not receive it, contact us at support@duppescents.shop and we'll help you investigate with the carrier.

CONTACT
Questions about your shipment? Email us at support@duppescents.shop.