Refund policy

RETURN AND REFUND POLICY

We want you to love what you ordered. If you're not completely satisfied, you may return your item within 30 days of delivery.

RETURN CONDITIONS
To be eligible for a return, contact us first at support@duppescents.shop with your order number. We'll send you return instructions.

Because fragrance is personal, we accept returns even on opened and sprayed bottles. We simply ask that the bottle and packaging are returned in reasonable condition.

REFUNDS
Once we receive and inspect your return, we'll email you a confirmation. If approved, your refund will be issued to your original payment method within 5-10 business days.

Depending on your bank or card issuer, it may take a few additional days for the funds to appear in your account.

RETURN SHIPPING
Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact us at support@duppescents.shop within 7 days of delivery and we'll make it right at no cost to you.

NON-RETURNABLE ITEMS
Gift cards and final sale items marked as such cannot be returned.

EXCHANGES
If you'd prefer a different scent, contact us and we'll help you arrange an exchange.

CONTACT
Questions about a return? Email us at support@duppescents.shop.